Shipping policy

SHIPPING POLICY

At SellSail, every shipment is treated with the same care we put into 
sourcing each piece. We ship worldwide and stand behind every package 
that leaves our care.

PROCESSING TIME

Each item is custom-packed by hand. Orders are typically prepared 
within 3–5 business days of payment confirmation. For items requiring 
custom crating (large frames, fragile ceramics, sculptural pieces), 
preparation may take 5–7 business days. We will keep you informed 
throughout this process.

SHIPPING CARRIERS

All shipments are sent via FedEx International Priority with full 
tracking and signature confirmation required upon delivery. For 
particularly fragile or oversized items, we may use specialty art 
shippers — in which case we will contact you directly to confirm 
arrangements before dispatch.

DELIVERY TIMES

· Domestic (United States): 2–5 business days after dispatch
· Canada & Mexico: 3–7 business days after dispatch
· Europe & United Kingdom: 5–10 business days after dispatch
· Asia, Australia, and rest of world: 7–14 business days after dispatch

These are estimates. Actual delivery times depend on customs clearance 
in the destination country, which is beyond our control.

INSURANCE

Every shipment is insured for its full declared value. In the rare 
event of damage or loss during transit, we will handle the insurance 
claim on your behalf and either refund your purchase in full or, where 
possible, source a comparable replacement.

CUSTOMS, DUTIES & IMPORT TAXES

International buyers are responsible for any customs duties, import 
taxes, VAT, or other charges levied by their destination country. 
These fees are determined by your local customs authority and are not 
included in our pricing.

For items over 100 years old, we declare them under HS code 9706.00 
(antiques exceeding 100 years), which is duty-free in most countries 
including the European Union. This significantly reduces customs costs 
on qualifying pieces.

Full provenance documentation and a detailed commercial invoice 
accompany every international shipment to ensure smooth customs 
clearance.

ADDRESS ACCURACY

Please ensure your shipping address is complete and accurate at 
checkout. We are not responsible for shipments delayed, lost, or 
returned due to incorrect addresses. Address changes after dispatch 
incur additional fees from the carrier.

DELIVERY ATTEMPTS & STORAGE

FedEx will typically attempt delivery up to three times. If you are 
unavailable, the package will be held at a local FedEx location for 
collection. Storage fees imposed by the carrier are the buyer's 
responsibility.

LOST OR DAMAGED SHIPMENTS

If your shipment arrives damaged, please:

1. Photograph the package exterior before opening
2. Photograph the item and packaging immediately
3. Contact us within 48 hours of delivery at hello@sellsail.us

We will work directly with FedEx to file an insurance claim and 
resolve the situation promptly.

SHIPPING TO RESTRICTED COUNTRIES

We do not currently ship to countries under international trade 
sanctions or those with strict import restrictions on antiques and 
cultural property. If you are unsure whether we can ship to your 
country, please contact us before purchasing.

INQUIRIES BEFORE PURCHASE

For high-value pieces, we encourage buyers to contact us before 
purchase to discuss shipping arrangements. We are happy to provide 
shipping quotes, discuss packaging methods, and arrange specialty 
carriers for fragile or oversized works.

Contact: hello@sellsail.us